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Explore the people and places that make downtown a great place to visit, live and work.

Meet Vape Nation
Posted: Sep 1, 2016

Get to know the people behind your favourite places & spaces in downtown Burlington! We’ll be introducing you to a new owner & business each and every month.

vapenation2

This week, meet Brent, Rob & Paul from Vape Nation

  1. Why did you start/open this business?

“The number one reason is that we wanted to help people quit smoking. When we looked at what was currently being offered we felt there was a need for a better selection of ejuice and [vaping] hardware.”

 

  1. Tell us a little bit about yourself and your business. (i.e. What is your unique offering?) 

“Our selection is second to none in terms of e-liquids and hardware. Our Customer service is above the competition, I know everybody says that, but we really do try and go above and beyond by offering warranties on hardware, we help troubleshoot if a Customer is struggling with a product, and we do price matching. The way we approach customer service is to look at it as an opportunity … every time we sell to one customer, we’re really selling to ten customers because if we do a good job, then our customers refer us. Our business is stronger because of loyal customers and word-of-mouth-referrals.”

 

  1. When did you open your business in Downtown Burlington? 

May 2015

 

  1. What made you choose Downtown Burlington? 

“Downtown Burlington is ‘upscale’, and it’s growing. I feel like Downtown Burlington has really revivied itself in the last 5 or so years.”

 

  1. What are the biggest benefits of having your business located in the downtown Burlington core? 

“The events. Being able to participate in so many community events – like RibFest and the Sound of Music.”

 

  1. What other downtown businesses do you frequent and do business with?

“Boon Burger big time! And MollyCake!”

 

  1. What special events do you have coming up in 2016 that you would like the BDBA to promote and/or publish on our website and social media outlets?

“We have a lot of seasonal sales, and we offer a kind of loyalty program where if you buy 10 bottles [of ejuice] you get one free … we also do special sales when there is an event happening Downtown, like RibFest or Sound of Music.

 

  1. If you had a piece of advice for our new businesses, to help them succeed, what would it be?

“Get involved in the community – personally and professionally.”

 

  1. What is your favourite singer or band?

Brent: Bob Dylan

Paul B.: Buddy Guy

Robin: Gary Clark Jr. 

For more – check out their website at vapenationcanada.com.


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